REFUND POLICY

To cancel a booking, email dressedbyjayde@gmail.com with your order number.

•      24-hour cooling-off period: if you contact us strictly within 24 hours of placing your booking, and the garment hasn't yet been packed for postage or pickup (or your event is more than 3 working days away), you'll receive a full refund.

•      Cancelling after the 24-hour window, but before your item is posted (or at least 48 hours before your event for a local pickup): you'll receive store credit valid for 12 months.

•      Cancelling less than 4 days before your rental start date: no refund or store credit will be given.

Refunds and credits are not offered for: change of mind or simply not wearing the garment once recieved; fit or sizing issues; orders that have already been shipped or packed for pickup; or flaws already disclosed in the listing. Refunds outside of these terms are given only where we believe the fault was ours, at our discretion.

•      In the rare case we're unable to fulfil your order, we'll offer a suitable replacement garment or a full refund, including shipping.

•      Refunds for shipping costs are not available where a delay is caused by NZ Post, as NZ Post does not refund postage in this circumstance.

•      Any refund we approve will only be processed once the garment is returned to us, unworn, within 24 hours of you receiving it.