By placing a booking with Dressed by Jayde ("we", "us", "our"), you ("the customer", "the renter", "you") agree to be bound by these Terms & Conditions in full. These terms exist to protect both you and us, and to help keep our garments in excellent condition so we can keep offering them to future customers.

Please read these terms carefully before booking. If anything is unclear, contact us before you place your order - once a booking is confirmed, these terms apply.

•      You must be at least 18 years old to rent from Dressed by Jayde, or have the permission of a parent or legal guardian.

•      You agree to provide current, complete, and accurate information when placing a booking, and to promptly update us if any of your details change.

•      All garments, accessories, and items rented from Dressed by Jayde remain our sole property at all times. Hiring a garment gives you the right to wear it for the agreed rental period only - it does not transfer ownership under any circumstances.

•      The name the order is placed under is the person legally responsible for the garment for the full rental period, including if it is worn or handled by someone else.

•      You are responsible for the garment from the moment it is delivered to you or collected by you (as shown by the courier's delivery scan or your collection), until it is received back by us.

•      All prices are listed in New Zealand Dollars (NZD) and are subject to change without notice.

•      Website information - including pricing, garment condition descriptions, and rental guides - is updated regularly. It is your responsibility to review the current listing before placing an order.

•      Full payment is required at the time of booking, unless otherwise agreed with us in writing. Your booking is not confirmed until payment has been successfully processed.

•      We accept payment via [insert payment methods offered — e.g. Visa, Mastercard, Afterpay] through our secure checkout.

•      Select the date you are WEARING the garment as your rental date. Your return date will be the next working day, unless stated otherwise (see Section 8, Returns).

•      The rental period begins from the date the garment is delivered or collected, and runs through to the return date confirmed on your booking.

•      Late returns are treated seriously, as they affect other customers' bookings - see Section 8 for late return fees.

•      It's your responsibility to review sizing information, measurements, and garment descriptions before booking. We're always happy to help - message us for extra measurements or advice on fit.

•      The label size shown is the size given by the garment's original maker. Our recommended sizing is our best guide to true fit, but we cannot guarantee it will be entirely accurate for your body shape, and we are not liable if it isn't.

•      Rental garments may have stretched slightly with wear and can occasionally fit a little larger than a brand's listed measurements.

•      Known flaws or imperfections are listed in the garment's 'condition' description before you book. Photos of these can be provided on request.

No refunds, credits, or exchanges will be provided for: poor fit, change of mind, personal preference, dissatisfaction with style or colour, or a flaw that was disclosed in the garment's condition description before booking.

•      Every garment is quality checked, cleaned, photographed, and inspected before it is dispatched to you.

•      As rental pieces are pre-worn, minor signs of wear may occasionally be present. This is normal for the nature of garment rental and is not grounds for a refund, provided it doesn't affect the garment's functionality or overall appearance.

•      Depending on the garment's care label, cleaning is carried out by machine wash in a wash bag, cold soak, and/or targeted stain removal.

How we ship

•      All parcels are sent via NZ Post. We can only generate labels and ship on weekdays.

•      Garments are typically posted 2-5 days before your event. Friday/weekend orders are shipped Monday–Wednesday, allowing at least 2 days on overnight courier.

•      You'll receive a tracking number by email or text once your order is packed - please contact us if you haven't received it.

•      All postal rentals include a prepaid return satchel.

Your delivery address

•      You are responsible for providing an accurate, complete delivery address - your own residential address, or that of someone you trust to receive it on your behalf.

•      We are unable to guarantee delivery to PO boxes, parcel lockers, hotels, motels, or short-term accommodation (e.g. Airbnb). If in doubt, please check with us before booking.

•      If you've entered an incorrect or incomplete address, email us immediately - changes aren't confirmed until you receive an email from us confirming the update.

•      Please avoid redirecting your parcel. Redirection typically delays delivery, as the parcel is pulled from the network for relabelling - we are not liable if a redirected parcel arrives late.

Delays outside our control

•      We are not responsible for delays caused by courier delays, weather events, natural disasters, or other circumstances outside our reasonable control.

•      Overnight courier is estimated overnight but not guaranteed. Rural courier is estimated at 2-3 days - if a rural address isn't selected for a rural delivery, we're not liable for late arrival.

•      You are responsible for tracking your own parcel. If tracking shows a delay, please contact NZ Post and let us know so we can assist - we monitor parcels in transit and are happy to help chase up an investigation.

•      If a parcel shows 'attempted delivery' or 'ready for courier', please collect it from your local depot or post shop as soon as possible - redelivery or redirection at this stage will likely cause further delay, and refunds do not apply to delays caused this way.

•      If tracking shows an item as 'delivered' but you cannot locate it, please contact NZ Post urgently. A parcel with geo-tagged proof of delivery within your property boundary is your responsibility from that point.

If your order doesn't arrive in time

•      Contact us immediately if your parcel hasn't arrived by your rental start date - we assess these situations individually.

•      If your order is late because a previous renter returned their garment late, we'll let you know as soon as we're aware, and you'll receive a full refund if the garment doesn't reach you on time.

•      Refunds for shipping costs are not available where a delay is caused by NZ Post, as NZ Post does not refund postage in this circumstance.

•      Any refund we approve will only be processed once the garment is returned to us, unworn, within 24 hours of you receiving it.

•      Garments must be returned by 2pm on your agreed return date, over the counter at an NZ Post outlet - do not use street posting boxes.

•      Weekend rentals must be returned by the following Monday (or the next working day if Monday is a public holiday).

Please do not:

•      use your own postage (particularly economy post),

•      use a street posting/letter drop box instead of a post office counter, or

•      hand your return over to a third party (e.g. hall staff or a work mailroom) where this results in a late return.

Using any of these methods makes you liable for late fees, and for any loss, theft, or damage that occurs as a result.

•      A late fee of $20 NZD per day applies for every day a garment is returned after the agreed return date.

•      If a late return causes us to cancel another customer's booking, you'll also be liable for compensation equal to the value of that cancelled rental.

•      If a garment is not returned within 14 days of the agreed return date, it will be treated as lost, and you may be charged its full replacement value (see Section 10).

•      If you lose your prepaid return bag, contact us before sending the garment back - we can usually email a replacement label. If you have no access to a printer, the garment must be sent back urgently via NZ Post overnight courier at your cost, with the tracking number forwarded to us. Sending it back on economy post, or incorrectly, will make you liable for late fees.

While the garment is with you, please:

•      Only wear the garment yourself - please don't let anyone else try it on or wear it.

•      Not wash, dry clean, iron, alter, dye, or attempt any repairs on the garment.

•      Not cut off any garment tags.

•      Not use fashion tape, safety pins, or fabric glue directly on the garment - this is treated as avoidable damage (see Section 10).

•      Avoid fake tan transfer, smoking while wearing the garment, contact with sharp jewellery or accessories that could snag the fabric, contact with pets, and exposure to excessive dirt or mud.

You agree to treat every rental item with the same care you'd give your own clothing, to help avoid unnecessary damage or staining.

•      You are responsible for any damage occurring during your rental period, beyond reasonable wear and tear. Whether damage counts as reasonable wear and tear is determined by Dressed by Jayde.

•      Damage includes, but is not limited to: tears, burn marks, broken zips, missing embellishments, stretching, pulled threads, permanent staining, and missing straps or accessories.

•      If you receive a garment already damaged (and the damage wasn't caused by you and not mentioned in the product description), contact us immediately with photos. If this isn't reported straight away, you may be held responsible for the damage on return.

•      Repair, cleaning, or replacement costs are assessed fairly, based on: a reasonable inspection of the item, whether it can still be rented, the extent of the damage, the cost to repair or clean it, and any resulting loss of future rental income.

•      If a garment is damaged beyond repair or rentable condition, you may be charged up to 100% of its retail value.

•      If a garment is lost, stolen, or not returned, you may be charged up to its full retail replacement value, and we reserve the right to file a police report.

•      Not following our care instructions, return instructions, or this agreement - for example, using unauthorised postage, drop boxes, or a third party to return your item - makes you liable for any resulting repair costs, replacement costs, and/or loss-of-income compensation.

By renting with us, you authorise Dressed by Jayde to charge you for repair, cleaning, replacement, or loss-of-income costs where these terms apply.

•      Please do not wash or dry clean your rental - return it as worn. Standard cleaning is included in your rental price.

•      Additional cleaning fees may apply for fake tan, makeup, wine, food, mud/grass stains, excessive odour, or glitter contamination.

•      Most light staining ('simple cleaning') can be removed by us at no extra cost. Where staining or damage is beyond what we can manage in-house, we'll arrange professional dry cleaning or repair and invoice you for the cost. We choose the cleaner/repairer used, and will always be fair and keep you informed.

•      You can request to change your garment or rental dates any time before your order is posted or collected - just contact us.

•      If you swap to a garment with a higher rental fee, the price difference is payable to confirm the change. If you swap to a lower-priced garment, the difference is issued as store credit.

To cancel a booking, email dressedbyjayde@gmail.com with your order number.

•      24-hour cooling-off period: if you contact us strictly within 24 hours of placing your booking, and the garment hasn't yet been packed for postage or pickup (or your event is more than 3 working days away), you'll receive a full refund.

•      Cancelling after the 24-hour window, but before your item is posted (or at least 48 hours before your event for a local pickup): you'll receive store credit valid for 12 months.

•      Cancelling less than 4 days before your rental start date: no refund or store credit will be given.

Refunds and credits are not offered for: change of mind or simply not wearing the garment once recieved; fit or sizing issues; orders that have already been shipped or packed for pickup; or flaws already disclosed in the listing. Refunds outside of these terms are given only where we believe the fault was ours, at our discretion.

•      In the rare case we're unable to fulfil your order, we'll offer a suitable replacement garment or a full refund, including shipping.

•      Where theft, non-return, or irreparable damage occurs, you'll be invoiced for the applicable costs (see Section 10), plus any loss-of-income compensation for future rentals we're forced to cancel.

•      If an invoice remains unpaid after 5 working days (or we're unable to reach you), we reserve the right to pursue recovery through debt collection agencies, the Disputes Tribunal, or legal action, and to publicly name you in connection with the debt. You are responsible for any costs of debt recovery, including agency and tribunal fees.

•      By breaching this agreement, you accept that your personal information may be used to help recover the garment and/or the amount owed - with the exception of your full name being shared publicly, which is not covered by this clause.

•      If you have an outstanding debt with us, we may decline to fulfil a new order and retain its payment as compensation toward that debt.

Any fees or charges under this section are in addition to rental fees already paid.

•      We may photograph garments for marketing and social media purposes. If you'd like to share your own photos wearing a Dressed by Jayde rental, we'd love to see them - tag us or send them through, and we'll only repost with your permission.

•      We ask that reviews of our business are honest and accurate. We reserve the right to respond to, or seek correction of, reviews that are knowingly false or misleading.

We only collect the personal information needed to process your booking, deliver your garment, and manage payments, cleaning, and (where necessary) debt recovery. We don't sell your information.

•      Your details may be shared with couriers (to deliver your order), payment providers (to process payment), and, where these terms allow, debt collection agencies.

•      We handle personal information in line with the Privacy Act 2020. You can request a copy of the information we hold about you, or ask us to correct it, at any time by emailing us.

Dressed by Jayde holds no liability to you, or to any third party, for damage, non-delivery, or loss arising from unforeseen circumstances, or from inaccurate information provided to us by you. You are solely responsible for the garment during your rental period, including for damage or claims arising from events beyond your control while the garment is in your care.

To the fullest extent permitted by law, nothing in these Terms excludes, restricts, or modifies any right or remedy you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, to the extent those Acts apply and cannot lawfully be excluded.

•      We reserve the right to refuse service to anyone, at any time, for any reason, without needing to disclose it.

•      If we reasonably believe you have failed, or intend to fail, to comply with these Terms, we may terminate this agreement. Where a booking is cancelled before it has been packed or shipped, you'll be refunded any amount paid, less any amount you owe us.

•      Obligations that have already arisen under this agreement (such as payment for damage or late fees) survive the end of the rental period or the termination of this agreement.

These Terms are governed by, and interpreted in accordance with, the laws of New Zealand. Any dispute arising from these Terms will first be raised with us directly; unresolved disputes may be referred to the New Zealand Disputes Tribunal.

If any part of these Terms is found to be invalid or unenforceable, the remaining terms will continue in full force and effect.

We may update these Terms from time to time to reflect changes to our processes or the law. The current version will always be available on our website, and continuing to book with us after changes are posted means you accept the updated Terms.

Questions, feedback, or issues with your order? We're here to help.

Email: dressedbyjayde@gmail.com